No Show, No Call, No Problem!

No Show, No Call is at the top of the list of ‘paint-points’ faced by Companies that hire temporary staff from agency resources. It is a situation that happens, when ‘Confirmed Workers’ do not arrive for their job shifts. This can cause costly delays in the company’s operations.

Depending upon the mission-critical nature of the company’s business, extra Workers (by up to 20%) are booked to create a ‘cushion’ of extra labour ensuring urgent deadlines are met. This may help in meeting the immediate goals, however, increasing the labour costs can also negatively impact a Company’s ‘bottom-line’ over repetitive situations. Jombone carried out a survey to uncover “Real-Life” reasons associated with “No Show, No Call”. There are four broad categories in which the findings can be grouped:

  • No Accountability and Casual behaviour towards work; Candidates register with multiple staffing agencies and keep a backup job option. Find jobs with higher pay rates, a shorter commute or based on personal motivations
  • Candidate Errors: Candidate selects improper shift timing and realizes later that it won’t work
  • Career Temps: Candidates that are Career Temps, opt for an ‘Elect-to-Work’ approach and are looking for a quick-fix, ASAP job with a limited commitment level
  • Communication issues: Candidate faced challenges in communication with their respective staffing agencies

Jombone looked at behavioural science to solve this problem from a completely different perspective. Most reasons for No Shows and No Calls can be solved by linking them with heuristics like candidate accountability and Informed decision making by hiring managers.

Within the Jombone platform, Jombone has devised a scoring system called “JScore”. JScore, a central Hiring Rating Engine is a score out of 900 (similar to Credit Rating System) determines the employability of a candidate. It aggregates over 150 attributes associated with Candidate’s full profile including ID, Background, Reference & Criminal Checks, Feedback from all past assignments, the number of no shows-no calls history and several others in real-time. This helps in introducing and maintaining Accountability in Candidates and at the same time helps Mangers to make an informed decision before hiring them. The feedback loop is continuous and ongoing.

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