Customer Case Study
R
RIDGEPOINT STAFFING

From spreadsheets to scale — in 1.5 weeks.

How Ridgepoint Staffing built a modern, end-to-end operation from day one — without inheriting the chaos of legacy staffing systems.

Customer
Ridgepoint Staffing
Location
Orem, Utah
Industry
Industrial Staffing
Scale
500–600 weekly workers
Users
13
Implementation
~1.5 weeks
Watch Moises' Story · 4:32

Moises Ramirez, CEO of Ridgepoint Staffing, on building an end-to-end staffing operation with Jombone.

<2%
Payroll Exceptions
from >25%
<2 hrs
Time-to-Fill
from days
2 FTE
Back-Office Team
from 4 FTE
Day 1
Invoice Lag (DSO)
from 7 days
$0
Time Clock Cost
~$42K saved annually
~1.5 wk
Implementation
to live
01 The Project

One non-negotiable goal: end-to-end on day one.

Moises Ramirez had spent five years inside the staffing industry, most recently as Chief Revenue Officer at another agency. He'd watched the same operational pattern play out every week: spreadsheets, Adobe Sign, third-party time clocks, manual invoicing, and hand-offs that broke under volume.

When he founded Ridgepoint, he had one non-negotiable goal:

"Find a software that could take the employee from the beginning all the way to the end."
Moises Ramirez · CEO, Ridgepoint Staffing

One platform. Onboarding through invoicing. No bolt-ons. No manual hand-offs. Stand it up fast enough to generate revenue from day one.

02 The Context

The cost of fragmented systems shows up every Monday.

In legacy staffing operations, the cost of fragmented systems is visible every week. Ridgepoint's team had lived it firsthand:

  • Recruitment running on WhatsApp numbers and Google Sheets
  • Onboarding via Adobe Sign documents dumped into shared Drive folders
  • Timesheets arriving in 6+ formats — Excel, PDF, email screenshots, paper, third-party clock reports
  • A 4-person back office manually rebuilding payroll in spreadsheets, then re-keying into QuickBooks
  • Payroll exceptions running above 25% — more than 1 in 4 paychecks needing rework
  • Invoices going out 7 days late, choking cash conversion
  • Third-party time clock vendor charging ~$42K/year
"Things tend to break when there's a lot of people touching them."
Moises Ramirez · CEO
03 The Options

Four options on the table. One stood up to scrutiny.

Ridgepoint considered four options before choosing Jombone:

Option
Trade-off
Status quo
Spreadsheets + Adobe Sign + third-party clocks + QuickBooks. Cheap to start, expensive to scale. Requires hiring 2–3 extra back-office staff.
Bullhorn
Strong front-office, weak back-office. Costly bolt-ons for payroll and invoicing. Multi-vendor stack.
JazzHR
ATS-only. Doesn't solve timesheets, payroll, or invoicing.
Point-solution stack
Different tool for each function. Integration risk, multiple contracts, no single source of truth.
Jombone
Single integrated platform, end-to-end, AI-native, includes time clock app, mobile worker apps, QuickBooks integration. Selected.
04 The Results

The exception rate dropped. The back office breathed.

Twelve months on the platform changed the operating economics of the business — measurably, and across every operational dimension.

"We had an extra two, three employees, now we don't."
Moises Ramirez · CEO
"AI has been a game changer specifically when it comes to recruiting. We've been able to fulfill jobs way faster than before."
Moises Ramirez · CEO
05 The How

Week 1: data migration. Week 1.5: live.

Week 1: Discovery + data migration (no cost). Jombone team mapped Ridgepoint's onboarding, placement, time tracking, payroll, and invoicing workflows.

Week 1.5: Platform live. Team using the system.

What got deployed:

1

AI-powered digital onboarding

Workers complete the entire process from their phones via a single link. No recruiter chase calls. No paper. No Adobe Sign hand-offs.

2

Mobile worker apps

Every worker connected to shifts, timesheets, profile, and accept/decline workflows directly from their phone.

3

Jombone iPad time clock

Replaced the legacy third-party vendor at no additional cost. Photo verification eliminates buddy-punching.

4

AI multi-format timesheet ingestion

Excel, PDF, screenshots, paper — all normalized into Jombone as a single source of truth.

5

Client portal

Customers approve timesheets, request workers, and create job orders directly.

6

QuickBooks integration

Payroll and invoice data sync automatically. No re-keying. Invoices issued Day 1 instead of Day 7.

"There's been times when you and your team have been answering questions on the weekends. That is just incredibly uncommon to see."
Moises Ramirez · CEO
06 What They Bought

The economics of the deal.

  • 13 platform users
  • Full Jombone platform — recruitment, onboarding, scheduling, time clocks, payroll, invoicing, client portal, AI features
  • No-cost onboarding and data migration
  • Includes Jombone iPad time clock app (replacing a ~$42K/year third-party vendor)
  • Includes QuickBooks integration

Year 1 Impact

Payroll exception rate
<2%
Payback period
~3 months
Back-office headcount
−2 FTE
Year 1 ROI multiple
3.8x

Full deal economics — contract value, hard-dollar savings breakdown, and the line-by-line ROI model — are included in the downloadable case study below.

Watch Carlos' Story · 3:18 · Spanish, ES Subtitles

Carlos Figueroa, Head of Operations at Ridgepoint Staffing, on running operations on Jombone (Spanish — subtitles available).

"
It's all in one. Multiple platforms in a single one. If you really want to save time, training, and cross-platform integrations — Jombone is one of the best options for anyone in the staffing industry.
CF
Carlos Figueroa
Head of Operations · Ridgepoint Staffing
The Recommendation

After 12 months, the verdict from the CEO.

"
I would recommend it to everyone, not just the staffing industry. I don't know why all their staffing agencies are not using you. They should.
MOISES RAMIREZ, CEO
"
I don't feel that this is just a customer-vendor type of relationship. I do feel that this is a partnership.
MOISES RAMIREZ, CEO
"
I work with at least 10 companies that offer clock-in, clock-out services. None of them could be even close to your customer service.
MOISES RAMIREZ, CEO

Get the full economics.

Download the complete case study — contract value, hard-dollar savings breakdown, line-by-line ROI model, and the full deployment timeline. PDF, share-ready for your team.

Download PDF

Ready to run your operation on one platform?

Book a 30-minute walkthrough. We'll map your current workflow against what Ridgepoint's looks like today. If the math doesn't work for you, we'll tell you.

Book a Demo